Frequently Asked Questions
Everything you need to know about your KeySmart style journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached to qualify for a full refund.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your materials sustainably sourced?
At KeySmart, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled fabrics, and we aim to reach 100% by 2025.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.